AMAN KATIYAR
Customer Experience & AI Automation Leader
Customer Experience and AI Automation professional with 3+ years of experience building practical systems that improve support operations, data management, cross-team communication, and team productivity. Skilled in AI agent creation, prompt engineering, workflow automation, Google Apps Script, Slack bots, conversational AI, and support process optimization. MBA from IIT Patna & MCA in Data Science from H.I.T.I.S Chennai.
Maintained across daily technical cases & L2 escalations while partnering with engineering/logistics teams.
Automated customer information and feedback voice survey calls deployed at Kuku FM.
Team operational efficiency boost achieved by designing custom dashboards and automated SOPs.
Predictable WhatsApp ↔ Slack partner message bridge converting queries into structured Slack threads.
WORK EXPERIENCE
Ultrahuman — Remote
User Experience Athlete (Technical Support)
- ⚡ Managed daily customer cases, including technical issues and complex escalations, with approximately 90–95% CSAT.
- ⚡ Collaborate with engineering, operations, and logistics teams to resolve recurring product and customer issues.
- ⚡ Built an automated email and follow-up system using Google Sheets and Apps Script for operations-related customer communication.
- ⚡ Developed an internal Jira-style escalation system using Slack bots and dashboards to track open, updated, stale, and closed cases.
- ⚡ Created a WhatsApp–Slack bridge that converts partner messages into structured Slack threads, reducing clutter and improving cross-team coordination.
- ⚡ Built Slack bots and tracking workflows to improve case ownership, duplicate detection, reporting, and internal productivity.
Atlys India — Delhi
Guest Delight Associate
- ⚡ Managed post-sales escalations and coordinated with internal teams for timely resolution.
- ⚡ Built dashboards and SOPs to improve operational visibility, consistency, and team productivity.
- ⚡ Analyzed recurring customer issues and recommended process improvements.
Mebigo Labs (Kuku FM) — Remote
Customer Delight Associate
- ⚡ Managed support operations across email, chat, and social media.
- ⚡ Automated agent, quality, assessment, conversation, and channel-wise reporting using Google Sheets and Apps Script.
- ⚡ Built an AI email agent to categorize customer queries and support response generation.
- ⚡ Developed a Retell AI voice agent to collect customer information and feedback through automated calls.
- ⚡ Created Slack bots and internal workflows to improve communication, reporting, and data management.
AI PROJECTS & TECH STACK
AI Projects & Prompt Engineering
- ✔ LLM Agent Deployment: Designed and deployed AI agents using LLMs (ChatGPT, OpenAI APIs).
- ✔ System Prompt Optimization: Built and optimized system prompts to improve response accuracy and reduce hallucinations.
- ✔ Edge Case Resolution: Developed conversation flows and handled edge cases through iterative testing.
- ✔ Automation Integrations: Built automation workflows using Make, Zapier, and Google Apps Script.
- ✔ Conversational AI Voice Bots: Retell AI automated call feedback system.
Tech Stack & Tools
Core Competencies
FEATURED REPOSITORIES
bobo — AI Wellness Desktop Pet
Electron/React desktop app featuring a virtual companion pet whose mood & energy reflect your health habits. On-device MediaPipe vision models track posture & blinking with 100% privacy (zero camera data leaves machine). Includes custom AI personalities and Zustand 10-slice state architecture.
rently.io — Hyperlocal Rental Platform
Peer-to-peer equipment rental marketplace connecting tool/drone owners with local renters. Features location-based search, booking calendar flow, security deposit tracking, lister/renter dashboards, in-app messaging, and full admin command center.
Slaapy — WhatsApp ↔ Slack Operational Bridge
Operational middleware transforming chaotic WhatsApp communications into structured, private Slack threads for field ops and vendor management teams. Features 100% deterministic routing (zero AI hallucinations), bidirectional media sync (voice notes, photos, docs), and full audit logging.
Hridyam — Wearable Cardiovascular AI
Cardiovascular health platform combining AI coaching with real-time biometric metrics (HRV, sleep, recovery) streamed directly from the Ultrahuman Ring AIR. Features multi-step onboarding, smart health dashboard, 4-phase cardiovascular program, and secure admin portal.
Reely — AI Instagram Reel SaaS & DM Automation
Multi-tenant SaaS & Telegram automation pipeline converting Instagram DMs into AI video Reels. Executes a generative workflow: Gemini scriptwriting → Kokoro TTS audio voiceover → Z-Image parallel image generation → Modal FFmpeg video stitching into MP4 DMs.
ACADEMIC DEGREES
IIT Patna (Indian Institute of Technology Patna)
MBA — Master of Business Administration
Indian Institute of Technology Patna. Focused on Technology Management, Strategic Leadership, Product Operations, and Scalable Business Models. Combining elite engineering-minded strategic management with AI product delivery.
H.I.T.I.S Chennai (Hindustan Institute of Technology and Science)
MCA — Master of Computer Applications (Data Science)
Hindustan Institute of Technology and Science (HITS Chennai). Specialized coursework in Machine Learning Algorithms, Big Data Science, Statistical Analysis, Neural Networks, Python ML Libraries, and Enterprise Data Pipelines.
C.S.J.M.U Kanpur
PGDMA — Post Graduate Diploma in Market Analysis
Chhatrapati Shahu Ji Maharaj University. Specialized training in quantitative market research, consumer psychographics, data modeling, and business statistical analysis.
C.S.J.M.U Kanpur
B.Sc. — Bachelor of Science
Chhatrapati Shahu Ji Maharaj University. Foundational degree focused on Mathematics, Physics, and Analytical Thinking.
LET'S ENGINEER INTELLIGENT AI WORKFLOWS
⚡ AI AGENTS • CX AUTOMATION • RETELL VOICE BOTS • SLACK TRIAGE
Combining 3+ years of Customer Experience & AI Automation leadership at Ultrahuman (90–95% CSAT) and Kuku FM with an MBA from IIT Patna & MCA in Data Science. Open for AI Engineering, Operations Automation, and Product Leadership roles worldwide.