AMAN KATIYAR
Customer Experience & AI Automation Professional (3+ Years Experience)
📞 +91-7007311613
📧 amanktr14@gmail.com
📍 Uttar Pradesh, India
🔗 linkedin.com/in/aman-k-925b13a7
🐙 github.com/newpro0797-cell
// PROFESSIONAL SUMMARY
Customer Experience and AI Automation professional with 3+ years of experience building practical systems that improve support operations, data management, cross-team communication, and team productivity. Skilled in AI agent creation, prompt engineering, workflow automation, Google Apps Script, Slack bots, conversational AI, and support process optimization.
// EDUCATION
IIT Patna (Indian Institute of Technology Patna)
MBA — Master of Business Administration
H.I.T.I.S Chennai (Hindustan Institute of Technology and Science)
MCA — Master of Computer Applications (Data Science)
C.S.J.M.U Kanpur
PGDMA — Post Graduate Diploma in Market Analysis
C.S.J.M.U Kanpur
B.Sc. — Bachelor of Science
// WORK EXPERIENCE
Ultrahuman — Remote
User Experience Athlete (Technical Support)
- Managed daily customer cases, including technical issues and complex escalations, with approximately 90–95% CSAT.
- Collaborate with engineering, operations, and logistics teams to resolve recurring product and customer issues.
- Built an automated email and follow-up system using Google Sheets and Apps Script for operations-related customer communication.
- Developed an internal Jira-style escalation system using Slack bots and dashboards to track open, updated, stale, and closed cases.
- Created a WhatsApp–Slack bridge that converts partner messages into structured Slack threads, reducing clutter and improving cross-team coordination.
- Built Slack bots and tracking workflows to improve case ownership, duplicate detection, reporting, and internal productivity.
Atlys India — Delhi
Guest Delight Associate
- Managed post-sales escalations and coordinated with internal teams for timely resolution.
- Built dashboards and SOPs to improve operational visibility, consistency, and team productivity.
- Analyzed recurring customer issues and recommended process improvements.
Mebigo Labs (Kuku FM) — Remote
Customer Delight Associate
- Managed support operations across email, chat, and social media.
- Automated agent, quality, assessment, conversation, and channel-wise reporting using Google Sheets and Apps Script.
- Built an AI email agent to categorize customer queries and support response generation.
- Developed a Retell AI voice agent to collect customer information and feedback through automated calls.
- Created Slack bots and internal workflows to improve communication, reporting, and data management.
// KEY PROJECTS & AI PROMPT ENGINEERING
- Autonomous Email Agent: Built an autonomous email agent to categorize and respond to customer queries.
- Voice-Based AI Bot (Retell AI): Built a voice-based AI bot (Retell AI) to collect customer feedback via automated calls.
- Automated Reporting & Workflows: Automated reporting and workflows, reducing manual effort significantly.
- AI Agent Design & Deployment: Designed and deployed AI agents using LLMs (ChatGPT, OpenAI APIs).
- System Prompt Optimization: Built and optimized system prompts to improve response accuracy and reduce hallucinations.
- Conversation Flow & Edge Cases: Developed conversation flows and handled edge cases through iterative testing.
- Workflow Automation Integration: Built automation workflows using Make, Zapier, and Google Apps Script.
// TECH STACK, TOOLS & SKILLS
Tech Stack & Tools
ChatGPT | Claude | OpenAI APIs | Retell AI | Google Apps Script | Google Sheets | Make | Zapier | Slack Bots | Webhooks | Zendesk | Freshdesk
Core Skills
AI Agents | Workflow Automation | Prompt Engineering | Google Apps Script | Slack Bots | Customer Experience Operations | Process Improvement | Technical Troubleshooting | Dashboard Design | Cross-functional Collaboration
// LANGUAGES
• Hindi (Native) | • English (Business Level)